Packtogo Holiday respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, gender,email address, postal address, frequent fly number, age, telephone number, etc) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our Sales Channel.
Information We Collect
With specific reference to booking/e-commerce transactions, Packtogo Holiday collects the following personal sensitive information from you while transacting through Packtogo Holiday:
- Name and Gender
- Phone Number
- Credit Card details
- Date of birth in case of a child
- Identity Proof
- Journey Details
- Passport Number & frequent flyer number (wherever needed)
How the Information is used
Packtogo Holiday does not sell or trade upon any of the above foregoing information without the consent of the user or customer. The foregoing information collected from the users/customers/travelers is put to the following use:
- Customer name, address, phone number, traveler’s name and age are shared with applicable service providers like the airlines, hotels, etc., for the purpose of reservation and booking the services for the customer/traveler.
- Information like Credit Card Details and Net Banking Details are usually collected directly by the payment gateways and banks and not by Packtogo Holiday, but if ever stored or retained by us, remain internal and is never shared.
- These details are also shared with certain third parties only for the purpose of processing ‘Cash Back & Discounts’ and Charge Backs, if applicable. Information like Mobile no, e-mail address and postal address may be used for promotional purposes, unless the customer/user “opts-out” of such use.
If you choose not – to share this information, you can still visit the Packtogo Holiday website, but you may be unable to avail certain options, ours and services.
Cookies and Session Data
In general, you can visit Packtogo Holiday website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.
Some of our web pages use “cookies” so that we can better serve you with customized information when you return to our site. Cookies are identifiers which web sites send to the browser on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you.
Automatic Logging of Session Data:
Each time you access the Website your session data gets logged. Session data consists of the User’s IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it is possible to determine a User’s Internet Service Provider (ISP), and the approximate geographic location of User’s point of connectivity from the IP address.
With whom your Personal Information is Shared
With specific reference to third party Non Personally identifiable information advertising, we use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a ‘pixel tag’, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. Such third parties do not know your name, phone number, address, email address, or any personally identifying information.
If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please email at -firstname.lastname@example.org
Disclosure of information
We may, in good faith, in our sole discretion and without any notice to you , disclose your personal sensitive information to protect ourselves from any liability or fraud or similar situation, to respond to judicial processes, legitimate requests from any third parties, warrants or equivalent by law enforcement trials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law or to protect our legitimate interests or those of users. We may also, disclose personal sensitive information if it is reasonably necessary in our opinion to protect the rights or property of Packtogo Holiday or any of its affiliates or any third party or to avoid injury to any person.
The user’s personal information may be disclosed for regulatory/ internal compliance and audit(s).
Packtogo Holiday takes appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. Please contact us on email@example.com to obtain names and addresses of the specific entities that shall have access to your personal information in a given transaction.
Packtogo Holiday will continue to enhance its security procedures as new technology becomes available, and ensures that its security procedures are compliant with current applicable regulations.
How You Can Opt-Out of receiving Promotional Emails.
Check your User Profile Information available and stored with Packtogo Holiday under the section “My Profile”
To get user profile deleted please send an email to – firstname.lastname@example.org Check your booking history under the section “My Bookings”.
In order to download your booking invoices and vouchers, please visit the section “Tickets/ Vouchers” under “My account”